Our success is directly related to the strength of our publisher network. We are seeking a results-oriented and hard working individual to lead a team of account managers, solutions architects and other professionals focused on all aspects of partner acquisition and account management. This is a critical position at VideoEgg and one of the few director level positions available at the company. This is a senior position reporting directly to the VP of the Publisher Network.
• Responsible for building a first-rate publisher services operation with a strong customer service ethic.
• Manage a team to strategically grow network participation, prioritize partner focus.
• Proactively engage top strategic partners to optimize their performance and enable latest innovations from VideoEgg’s product team.
• Own and improve our partner reporting system to better meet publisher needs.
• Liaise with key internal stakeholders (Business Development, Product, Marketing, Engineering, Ad Operations) to communicate partner requests and ensure the delivery of functionality and delivery of services as promised.
• Analyze partner site activity, including use of VideoEgg products and services, and gather trend/behavioral information to improve product development.
• Provide senior management analytics and regular reporting on network performance.
• Minimum of 7 years experience in account management, partner management, senior sales support or similar external partner-focused role
• Minimum of 5 years of direct management experience, preferably of customer service/strategic alliances teams in an enterprise software or consumer internet company
• Strong understanding of the online media and advertising industries a major plus
• Demonstrated ability to understand technical issues, work with Engineering and Operations teams to resolve them, and communicate with non-technical people
• Strong analytical background, using metrics to identify and prioritize issues
• Outstanding coordination and communication skills, including the ability to effectively work across functional teams
• Demonstrated ability to work well under pressure and thrive in a fast-paced entrepreneurial environment, manage multiple projects simultaneously, and excellent self-management skills
• Excellent verbal and written communication, organization, presentation skills
• Microsoft Office applications (Word, Excel, PowerPoint) and Internet proficiency a must; previous experience using Salesforce.com highly desirable
• Strong service orientation/relationship bias – with a track record
• Outgoing and engaging personality – this is a people position
• Empathy – an ability to embrace partners’ concerns and be an effective advocate
• A desire to be an integral part of a dynamic and growing start-up
• Willingness to do what it takes to make a significant contribution to the company’s growth and success
• Flexibility and self-motivation – with a problem solver's attitude
• Team player with ability to work in an unstructured environment
• Strong character, ethics, and a high standard of performance
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